Returns

Return Policy

Our policy lasts 14 days. If 14 days have gone by since the delivery of your purchase, unfortunately, we cannot offer you a refund, exchange, or store credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have tags attached, and be in the original packaging if possible.

To begin your return, please visit returns.ouisanyc.com.

Once your return request has been received, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, you will be emailed a pre-paid return shipping label. A flat rate of $8 for the cost of return shipping will be deducted from your refund. Your refund amount will be applied to your credit card or original method of payment. Refunds are issued within 10 business days of receiving your return.

 

Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange for a different size of the same item, this will be processed as a new purchase. Before you purchase the new item, please send us an email at hi@ouisanyc.com so we can confirm your correct size is in stock. If your desired size is in stock, we will help you process the new order. Shipping costs will be waived for size exchanges.